We will introduce a paper invoice fee starting on October 1

The fee for a single paper invoice will be €3.00 (incl. VAT 25.5%) for residential customers and €5.00 (incl. VAT 25.5%) for business customers. The fee will be included on each invoice. In addition to paper invoices sent by post, the fee will also apply to bank direct payment agreements.

We are introducing a paper invoice fee to reduce the environmental impact caused by paper usage and to decrease our carbon footprint.

We recommend our customers to switch to electronic invoicing, which is free of charge. Electronic invoicing is a convenient and environmentally friendly way to receive invoices.

Available electronic invoicing options include invoices sent by email, e-invoices ordered through online banking, and e-invoices for businesses.

How to Switch to Electronic Invoicing

Email Invoice

Send a message to vesi.asiakaspalvelu@tampere.fi and include your metering point number and the email address to which you would like future invoices to be sent. Please note that invoices will be delivered from laskutuspalvelu@ropo.com.

E-invoice

An e-invoice agreement can be set up through your online bank. More detailed instructions are available from your bank or on our website: https://www.tampereenvesi.fi/en/for-customers/billing-and-payments/

Omaposti

If you are a new primary digital mail user of Omaposti, please contact our customer service. The use of these services is not automatically visible in our customer records.

Please make any changes in advance to ensure they are processed before the October billing cycle.

Additional Information

Email: vesi.asiakaspalvelu@tampere.fi
Telephone: +358 3 5656 3600

Customer service phone hours:

• Monday to Tuesday: 12:00-14:30
• Wednesday to Thursday: 9:00-11:30